ORDER FULFILLMENT Back to Top

WHEN WILL MY ORDER SHIP?

• STANDARD UPS™ GROUND
  Most orders received by us before 11:00 a.m. (EST) usually ship within 2 to 3 business days of our receipt providing the merchandise is in-stock at the time your order is processed by our order fulfillment center. Delays will occur if the order is placed on a weekend or holiday, or after 11:00 a.m. (EST). Standard UPS™ Ground delivery time is 5-10 business days† within contiguous 48-States. Please refer to our UPS™ Ground Time in Transit Map. Allow extra time for shipments to Alaska and Hawaii, U.S. Protectorates (these include: American Samoa, Baker Island, Guam, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Islands, Navassa Island, Northern Mariana Islands, Palmyra Atoll, Puerto Rico, Virgin Islands, Wake Island) and APO / FPO (overseas Military) addresses. All purchases from Rubber Tree Stamps™, CARL® Manufacturing and Gafix® Arts are shipped separately from remote warehouses at extra cost, and may arrive prior to or shortly following delivery of your shipment from our primary order fulfillment center. Please see our Order Fulfillment Policy for additional information. Please allow 2 to 4 weeks delivery time for Special Orders.
• TWO DAY EXPRESS SHIPPING UPGRADE
  Delivery time is usually 3-4 business days†.
• ONE DAY EXPRESS SHIPPING UPGRADE
  Delivery time is usually 2-3 business days†.
  
• Please note: You must place your order before 11:00 a.m. EST (EASTERN STANDARD TIME) in order for it to be processed in that days' express delivery service. If your order is placed after 11:00 a.m. EST, it will be processed with the following day's orders. If your order is placed after 11:00 EST on FRIDAY, it will be processed with the following MONDAY's orders. We will send a shipping confirmation e-mail the day your order ships. If you are a registered customer of Wilde-Ideas®, you may also check your order status by visiting our website and clicking the Order Status tab anytime 24/7. Please note, order status and tracking information is available only to registered customers of Wilde-Ideas®. Please refer to our UPS Ground Time in Transit Map.

(*Monday thru Friday, except holidays. Neither UPS™ or Wilde-Ideas® ship on Saturday. Please take this into account when placing your order. †Wilde-Ideas® makes no guarantee of delivery times involving third-party carriers. Please see "Delivery Times" below.

ORDER FULFILLMENT POLICY Back to Top
We bill only for merchandise that ships, when it ships. If you pay by credit card, your transaction will be "pre-authorized" at the time of checkout. The "pre-authorization" may appear on your credit card statement as a "Hold" transaction. This does not mean your credit card has been debited. We will debit your credit card at the time of shipment and only for shipped merchandise. If you question a charge on your credit card, please contact your credit card issuing company for clarification. If there is a legitimate discrepancy, please contact us. NOTE: If you pay by PayPal, your transaction will be paid-in-full at the time of checkout, just like cash (PayPal's policy, not ours).. If you choose to pay by Mail, Phone or Fax please follow the instructions provided on Page 2 of secure checkout to complete your payment. Wilde-Ideas® reserves the right to cancel any order if it appears to be fraudulent.

BACKORDERS Back to Top
Wilde-Ideas® website displays the most up-to-date inventory levels possible on all products we offer. However, due to various technical circumstances, although every attempt is made to ensure sufficient stock on all products we offer, we cannot guarantee availability at the time of your order. Periodically, due to unusually high demand or other circumstances beyond our control, an item may be temporarily sold-out by the time we assemble your order for shipment - even though adequate on-hand inventory was indicated at the time you placed your order. On those rare occasions, the temporarily sold-out item will be canceled / refunded and you will need to reorder at a future date as indicated by the ETA provided on the Sales Receipt / Packing List included with your shipment. Wilde-Ideas® does not offer a backorder service.

ORDER STATUS
We make it easy for you to monitor your order status online 24 / 7 by clicking the Order Status tab on any page of our secure web site. Enter the required information (for your security) and your order status will be displayed instantly.

We will send an email Shipment Confirmation the day your order ships. A Packing List and supplemental Sales Receipt are included inside each shipment detailing the status of each item ordered.

Additional Resources:

• Click for questions about UPS Ground Delivery Times
• Click for questions about our Shipping Services

ORDER NEVER RECEIVED Back to Top
If you have tracked your order from our Order Status Center and found discrepancies in the delivery date or have not received your order within 5 business days of its scheduled delivery date, please contact Customer Care. We will research the location of your order and promptly resolve the issue.

(†Applies to online purchases paid by credit card only. Transactions paid by PayPal are paid-in-full at the time of checkout and will be refunded only if orders are canceled - either by the customer or Wilde-Ideas®.)

CANCELATIONS / REFUNDS Back to Top
We strive to ship all orders as quickly as possible. For this reason, orders that ship same day usually cannot be cancelled once the order has entered the shipment process.

• For all orders that ship in 24 to 48-hours or more, we will gladly ATTEMPT to process the cancellation, provided the order has not yet entered the shipping process.
• If the order you wish to cancel has already entered the shipping process, it cannot be cancelled by you or by our Customer Care department. However, you may return the item subject to our Returns Policy.

In order to request a cancellation or change to your order, please contact Customer Care at your earliest opportunity. Thank you for your consideration.

Refunds for canceled online orders are normally processed within 48 - 72 business hours of request (Monday - Friday, except holidays). Requests to cancel, return or exchange shipped merchandise must follow our Returns Policy.

PRIVACY STATEMENT Back to Top

We recognize our obligation to keep Client Information secure and confidential. We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law.

There is some important additional information about your privacy we want you to know. Please review our Privacy Statement.

PROMOTIONS / SALES / COUPONS (Back to Top)

Wilde-Ideas® offers several money-saving promotions, sales and coupon offers at various times throughout the year to our strictly opt-in Sale Flyer / Newsletter subscribers and retail customers.

Storewide Discount Coupons
Minimum purchase may be required to activate Coupon Code (e.g. X% Off Storewide Discounts, etc.) discount offers. Coupon Code discount offers and CraftScape™ Club discounts apply to everything in our online store including "Sale" items but are not valid on the following:

• Clearance Items
• CraftScape™ Club Membership fee
• Special Orders

RETURNS & EXCHANGES Back to Top

Click here for our EZ Return Request Form

Customer satisfaction is our top priority, and we want you to be completely satisfied with your purchase. If for any reason, other than Manufacturer's Warranty Claim, you are not satisfied with the product(s) you acquire, you may return or exchange the item(s) within 30-days from date of receipt (except CraftScape™ Club members who have up to 60 days from date of receipt.).

We have set specific guidelines to ensure a quick and hassle-free return and exchange process.

• The returned merchandise must be in new, unused and resalable condition inside its original packaging.
• No returns will be accepted beyond 30-days from date of receipt (except CraftScape™ Club members who have up to 60 days from date of receipt.).
• Unauthorized returns will be returned, freight collect, to the "Sender".
• All requests for Return Authorization for online purchases must be submitted using our online Return Authorization Request Form. No Return Authorizations for online purchases will be accepted by telephone.
• All requests for Return Authorization for phone or mail purchases may be requested by email or by phoning Customer Care during regular business hours.

Return / Exchange Terms & Conditions:
1. If the merchandise is defective or does not perform to your expectations, do not request a Return Authorization without first emailing Customer Care explaining the specifics as to why you wish to return the merchandise. If your merchandise is defective, your sole remedy will be a Manufacturer's Warranty Claim. If your merchandise was lost, damaged or stolen during transit, your sole remedy is a Loss/Damage Claim with the appropriate third-party carrier.

2. The Return Authorization Number (RA#) we issue must appear on the return shipping label, or it will be returned, freight collect, to the "Sender". Wilde-Ideas® provides a pre-printed return shipping label with the RA Number already included along with step-by-step instructions for returning your merchandise. If you are using a return shipping label other than that provided by Wilde-Ideas®, please address your return shipping label as follows:

Ship To:
Wilde-Ideas®
RA#XXXXX-XXXXX
625 Grand Central Street
Clearwater, FL 33756

3.The "Sender" agrees to pay return shipping costs plus the cost of Loss / Damage Insurance equal to the full retail replacement value of the merchandise being returned. Uninsured return shipments are sent with risk of loss / damage being borne by the "Sender". Refunds will not be issued on uninsured return shipments that are claimed by "Sender" as either lost or damaged in transit.

4. All returns are subject to our physical inspection. The merchandise being returned must be in new, unused and resalable condition inside its original packaging. Any parts and manuals must be included and must be in their original condition. Use of supplies and materials included with product(s) ordered, absence of manuals, parts, and/or damage to packaging will be deducted from the amount refunded, and at the sole discretion of Wilde-Ideas®.

Items that do not meet our returns guidelines will receive only partial refunds:

• Any item that has obvious signs of use: 50% of the item's Manufacturer's Suggested Retail Price (MSRP).
• Any CD, DVD, VHS tape or software that has been opened (taken out of its plastic wrap): 50% of the MSRP.
• Any item that is not in its original condition, in its original packaging, is damaged, or is missing parts for reasons not due to our error: up to 50% of item's MSRP.

5. Return Authorizations (RA's) are valid for fifteen (15) days from the date issued. Returned merchandise received after this 15-day period will be refused and returned freight collect to "Sender".

6. Wilde-Ideas® will apply the original purchase price, less any promotional discounts, less the actual outbound shipping cost (if the order qualified for one of our Special Shipping Offers), less a 10% restocking fee† (†10% restocking fee and difference between Special Shipping Offers and the actual shipping cost applies to refunds but does not apply to exchanges or in-store credits. Full actual transportation cost will apply to the re-shipment of exchanged items.). Refunds on returned merchandise are normally processed within 48 - 72 business hours of receipt (Monday - Friday, except holidays).

Click here for our EZ Return Request Form

LIMITS OF LIABILITY ON SHIPMENTS Back to Top

RISK OF LOSS FOR SHIPMENT OF MERCHANDISE
All merchandise purchased and shipped from Wilde-Ideas® is fulfilled in accordance with a standard Shipment Contract. This means that the risk of loss and title for such merchandise passes to you upon our delivery to the designated third-party carrier and Wilde-Ideas® is held harmless from and against any and all liability and costs incurred in connection with third-party shipment loss / damage claims. As an added service, Wilde-Ideas® provides FREE Shipment Loss/Damage Insurance up to the merchandise replacement value on all United Parcel Service™ (UPS™) shipments and automatically adds Loss / Damage Insurance up to the merchandise replacement value on all U.S. Postal Service (USPS) shipments. Your entire remedy for lost, damaged or stolen merchandise claims rests solely with the designated third-party carrier. In the unlikely event your shipment is lost, stolen or damaged during transit please contact Customer Care to begin the process of filing your claim with the responsible carrier.

DELIVERY TIMES Back to Top

Wilde-Ideas® or its subsidiaries make no representation or warranties of any kind whatsoever for the delivery times, either published and/or requested, of third-party carriers (UPS®, U.S. Postal Service, Fed-X®, Airborne®, et-al) and Wilde-Ideas® is held harmless from and against any and all liability and costs incurred in connection with delayed shipments. Your entire remedy for delayed shipments rests solely with the designated third-party carrier. Wilde-Ideas® will act in the customer's behalf, as requested, to investigate delayed shipments through the designated third-party carrier. If the third-party carrier is determined to have been negligent in performing its contracted delivery services, and the third-party carrier authorizes an adjustment, Wilde-Ideas® will pass the adjustment along to the customer. If the investigation proves no liability on the part of the designated third-party carrier for delayed delivery, no adjustment will be made.

SPECIAL ORDER SERVICE Back to Top

Wilde-Ideas® welcomes Special Orders.

WARRANTY CLAIMS Back to Top

Wilde-Ideas® is a reseller for the manufacturers whose products we distribute and makes no warranty claims, either expressed or implied in their behalf, and accordingly, Wilde-Ideas® is held harmless from and against any and all liability and costs incurred in connection with all manufacturers' warranty claims. Warranty claims are to be filed with the respective manufacturer(s) whose products we offer. As an added service, and upon request, Wilde-Ideas® will assist our customers with warranty-related issues, acting as liaison between manufacturer and client.

For assistance with Warranty Claims involving any of the products we offer, please contact Customer Care.